Case Study: Santa Fe CONNECT achieves coordinated community care with Unite Us

Santa Fe Connect saves $13.4M with Unite Us

Santa Fe CONNECT, a joint partnership between Santa Fe County and the City of Santa Fe, faced the challenge of fragmented and inefficient care coordination. Their partner organizations relied on outdated, manual processes like phone calls, faxes, and paper referrals, which were time-consuming, error-prone, and lacked real-time visibility into client progress. To address this, they implemented the care coordination platform from the vendor Unite Us.

By integrating the Unite Us platform, Santa Fe CONNECT created a single, shared record of care, enabling real-time referral tracking and closed-loop communication. The solution delivered significant results, including an estimated $13.4 million in healthcare cost savings, over 3,200 administrative hours saved, and $19.7 million in generated household value. The vendor Unite Us enabled the network to serve over 13,000 individuals and resolve 90% of managed cases, transforming community care coordination.