Case Study: Gwinnett County Health and Human Services saves staff time and healthcare costs with Unite Us

Gwinnett County Health and Human Services saves 1,861 hours with Unite Us

Gwinnett County Health and Human Services (HHS) faced operational inefficiencies in managing its community support programs. The department relied on a manual Excel spreadsheet system to track client interactions, which was time-consuming and led to inconsistent documentation and duplicate work. To address these challenges, Gwinnett County HHS engaged the services of vendor Unite Us, implementing their closed-loop referral system and analytics platform.

By implementing the Unite Us platform, the department centralized its referral and tracking processes, which significantly improved efficiency and coordination. The solution delivered substantial results, including reclamation of 1,861 staff hours, $51K in administrative savings, and $194K in healthcare cost savings. Unite Us enabled Gwinnett County HHS to connect 4,309 individuals to approximately 9,000 services, demonstrating a major positive impact on the community.

Gwinnett County Health and Human Services (hhs)