Case Study: Georgia Department of Veterans Service improves statewide veteran care coordination with Unite Us

Georgia Department of Veterans Service reaches 5,000 veterans with Unite Us and boosts referral resolution above 95%

The Georgia Department of Veterans Service (GDVS) serves over 700,000 veterans and their families but faced the challenge of proactively reaching at-risk veterans before their needs escalated into crises. To modernize its outreach and care coordination, GDVS partnered with Unite Us and its platform to build a more coordinated and data-driven support system.

By implementing Unite Us's platform, which leverages predictive analytics like Population Insights and Self Sufficiency Scores, GDVS launched proactive, multi-tiered outreach campaigns. This solution enabled them to strategically target 5,000 veterans, meaningfully engage over 750 individuals, and achieve an average referral acceptance time of under 12 hours with a resolution rate above 95%, significantly improving access to essential services and rebuilding trust.