Case Study: CVS Specialty achieves $8M in impact and 78% case resolution with Unite Us

CVS Specialty resolves 78% of cases with Unite Us

CVS Specialty, the specialty pharmacy division of CVS Health for patients with complex conditions, faced the challenge of patients' non-medical needs, such as food insecurity and unstable housing, directly impacting their ability to adhere to treatment. To address these health-related social needs, they partnered with vendor Unite Us.

Unite Us implemented its closed-loop referral platform and dedicated Care Coordination Team. This solution resolved 78% of referred cases, saved over 500 administrative hours, and generated a combined estimated $8 million in impact from household savings and reduced healthcare spending. The Unite Us platform enabled more proactive and comprehensive support for patients.

CVS Specialty