Case Study: Connecticut Dental Health Partnership improves Medicaid dental access with Unite Us

Connecticut Dental Health Partnership boosts dental visits 25% with Unite Us

The Connecticut Dental Health Partnership (CTDHP), serving over one million Medicaid members, faced challenges in reaching and engaging its population due to outdated contact information, which hindered timely connections. Their goal was to improve dental access and utilization, particularly for at-risk groups. To address this, they partnered with Unite Us to implement its closed-loop referral system.

The solution involved using the Unite Us platform for proactive member outreach and warm hand-offs to community resources. This provided real-time, accurate contact information and structured workflows for staff. As a result, Unite Us helped CTDHP achieve a 94.7% case resolution rate for dental care referrals and a significant increase in service utilization. In 2023, 25% of members contacted via a Unite Us referral utilized dental services within 120 days, an 11 percentage point increase over other engagement campaigns.