Case Study: Bayhealth reduces ED utilization and improves care coordination with Unite Us

Bayhealth reduces future ED/IP utilization by 51% with Unite Us

Bayhealth, a leading healthcare system in Delaware, faced significant challenges in addressing patients' non-medical drivers of health. Their manual referral process was inefficient and fragmented, and they lacked the tools and data to adequately respond to identified needs or track outcomes. This made care teams reluctant to screen for issues like food insecurity, knowing they couldn't provide effective support.

To solve this, Bayhealth implemented Unite Us' closed-loop referral platform. The solution provided a robust directory of community resources, seamless EHR integration, and real-time data reporting. This partnership resulted in a 51% reduction in emergency department and inpatient utilization for patients with resolved cases and significantly enhanced operational efficiency by streamlining the referral process and eliminating manual follow-up work.

Bayhealth