Case Study: Ballad Health reduces ED utilization and saves $68.80 PMPM with Unite Us

Ballad Health reduces ED utilization by 24.8% with Unite Us

Ballad Health, an integrated community health system, faced high emergency department utilization driven by patients' unmet social needs like food and housing. Without a centralized platform, their community health workers struggled to efficiently connect patients to community resources and track outcomes. They partnered with vendor Unite Us, implementing its closed-loop referral system to address this challenge.

The solution involved equipping community health workers with the Unite Us platform to screen patients, send secure electronic referrals to community organizations, and track service delivery. By integrating this social care data with clinical utilization data, Ballad Health could measure the impact. Unite Us enabled significant results, including a 24.8% reduction in ED visits for patients engaged by CHWs and estimated savings of $68.80 per patient per month.

Ballad Health