Case Study: Wokingham Borough Council achieves £2M savings and 70% process redesign with Unit4 Financial Planning & Analysis

Wokingham Borough Council - Customer Case Study

Wokingham Borough Council, a UK unitary authority serving about 165,000 residents and one of the lowest-funded councils, faced rising demand and shrinking budgets. Confronted with the choice of cutting frontline services or becoming significantly more efficient, the council sought to leverage technology to redesign operations and meet changing customer and resident needs.

By implementing Unit4’s cloud ERP across finance, HR/payroll, procurement and payments, Wokingham redesigned roughly 70% of its processes, introduced employee self-service (used by 65%), budget books and Income Manager, and consolidated systems. The changes eliminated 24% of business processes, automated 9%, delivered £2M in savings within nine months, empowered managers to own budgets and freed capacity to protect frontline services.

Wokingham Borough Council

Andrew Couldrick

Wokingham Borough Council