Case Study: Customs4trade achieves 100% year-on-year recurring revenue growth with Unit4 Financial Planning & Analysis

Effective talent management supports 100% annual business growth in up-and-coming startup

Customs4trade (C4T) is a fast-growing SaaS company built around its Customs Accounting System (CAS). Headquartered in Belgium, the 125-person, 25‑nationality business has doubled recurring revenue year-on-year since 2018, creating a pressing need for scalable, reliable talent processes to attract, retain and develop people across a diverse, distributed workforce.

C4T adopted Unit4 Talent Management—starting with anonymous pulse surveys and adding a connected performance module—to automate engagement tracking, one‑on‑ones and goal setting, replacing spreadsheets and manual workflows. The platform drove a 70% average engagement (100% in teams with strong leads), high participation in surveys, extremely low staff turnover and a clearer people insight pipeline that supported the company’s continued 100% recurring‑revenue growth.

Customs4trade

Ilse Vermeersch

Co-Founder