Case Study: Christopherson Business Travel achieves post-pandemic growth and 12% commission increase with Unit4 Financial Planning & Analysis

Christopherson Business Travel - Customer Case Study

Christopherson Business Travel (CBT), an independently owned corporate travel management firm based in Salt Lake City with ~290 employees, faced a sudden collapse in travel during the COVID‑19 pandemic and had to pivot overnight from an aggressive growth plan to a protection strategy. Leadership needed fast, reliable visibility into integrated travel and financial data to make rapid decisions and preserve cash while protecting staff and client service.

CBT standardized on the Unit4 CentralCommand ERP, implemented by ServeVita, to provide a single, connected view, automate workflows (notably commission tracking), and integrate with third‑party travel platforms. The solution enabled rapid decision‑making and scale: commission revenue rose 12%, the platform supported a seven‑fold increase in bookings up to 2019 levels with only moderate staffing increases, and helped CBT return to growth post‑pandemic.

Christopherson Business Travel

Josh Cameron

Strategy and Corporate Development