Case Study: Multi-Service Fuel Card reduces fraud claims by 40% with Unit21

Multi Service Fuel Card Reduces Fraud Claims by 40% with Unit21

Multi Service Fuel Card, a provider of fuel payment solutions, faced a significant challenge with an industry-wide surge in fraud in 2022. Their existing tools were reactive, forcing them to rely on customers to manually report suspicious activity. They partnered with fraud prevention vendor Unit21 and implemented its Transaction Monitoring service to proactively detect threats on their customers' behalf.

By deploying Unit21's platform, Multi Service Fuel Card implemented key detection rules for logistical and velocity-based anomalies. This solution from Unit21 slashed their investigation time from a week to under a day and led to a 40% reduction in monthly customer-reported fraud claims. Furthermore, the proactive approach prevented an estimated $100,000 in fraud losses within just the first three months of implementation.

Multi Service Fuel Card

Clint Knisal

Director of Risk Management and Collections