Case Study: Multi-Service Fuel Card reduces fraud claims by 40% with Unit21

Multi-Service Fuel Card cuts fraud claims by 40% with Unit21

Multi-Service Fuel Card, a provider for the commercial trucking industry, faced a major surge in fraud including card skimming and stolen freight. Their existing tools were reactive, relying on customers to manually report issues, and they lacked a proactive, automated system to detect threats on their customers' behalf. To address this, they turned to Unit21 and its transaction monitoring service.

By implementing Unit21, Multi-Service Fuel Card deployed key detection rules for transaction speed and velocity. This solution slashed their investigation time from one week to under a day and enabled a proactive approach to fraud. The results were a 40% reduction in customer-reported fraud claims and $100,000 in fraud losses prevented within the first three months, significantly boosting both team morale and customer trust.

Multi-Service Fuel Card