Case Study: LINE (major messaging app’s crypto arm) achieves 60% automated false-positive resolution with Unit21

LINE Automates False Positive Resolution by 60% in First 90 Days

LINE’s cryptocurrency arm, part of the messaging giant LINE, was struggling to scale compliance with rapid user growth. Chief Compliance Officer Jerry Chou’s team was hampered by an antiquated, borrowed system—manual spreadsheets, excessive false-positive alerts, and slow rule changes that required engineering tickets—so they turned to Unit21 for a faster, more customizable transaction monitoring and case management solution.

Unit21 deployed its API-integrated, no-code platform, streaming data in weeks and enabling analysts to build rules, workflows, and bulk-resolve alerts without engineers. As a result, Unit21 helped LINE automate 60% of false-positive resolution within the first 90 days, cut countless hours of manual work, upskilled analysts, and dramatically improved operational efficiency.

LINE

Jerry Chou

Chief Compliance Officer