Case Study: Metal Pay achieves 50% faster investigations and 350% more SAR filings with Unit21

How Metal Pay Cuts Investigation Times by 50% with Unit21

Metal Pay, a fintech focused on bridging DeFi and TradFi, faced limits with a costly, hard-to-update in‑house compliance system that slowed investigations and strained the compliance and dev teams. To modernize operations they adopted Unit21’s Transaction Monitoring and Case Management software to gain a scalable, maintainable solution.

Unit21 implemented customizable transaction monitoring, “shadow mode” testing, and an integrated case management workflow that auto-fills SAR fields and streamlines filings. As a result, Metal Pay reduced analyst investigation time by about 50%, saw roughly a 350% increase in SARs filed in 2021, improved team morale and organization, and was able to catch more suspicious activity using Unit21’s platform.

Metal Pay

Paulo Donati

Compliance & Risk Operations Manager