Case Study: Bakkt achieves a 15% false positive rate (vs. 90–95% industry average) with Unit21

How Bakkt Uses Unit21 to Get to a 15% False Positive Rate

Bakkt, a digital-asset platform that lets consumers convert crypto, gift cards and loyalty points, faced a scaling and compliance challenge: with 500,000 customers (and plans to grow far larger) its compliance team — which also manages fraud — needed automated transaction monitoring, alerting and SAR workflows. Bakkt selected Unit21’s no-code transaction monitoring, alert and case/SAR management platform to replace manual review and enable scalable, rules-based detection across its customer base.

Unit21 implemented alert management, case management and SAR templates that automatically pull data and surface rules-based alerts, allowing Bakkt to monitor hundreds of thousands of accounts efficiently. The results: a steady 15% false positive rate versus an industry average of 90–95% and SAR filing times cut from roughly 90+ minutes to about 20 minutes (a reduction of at least 66%), improved audit readiness, and faster investigations thanks to Unit21’s responsive support.

Bakkt

Kailey Klein

Compliance and AML Officer