Case Study: Directions Credit Union achieves real-time fraud prevention with Unit21

Directions Credit Union cuts fraud response from nightly batches to 15-minute monitoring with Unit21

Directions Credit Union, a financial institution with over 100,000 members, faced substantial fraud losses and operational inefficiencies due to a rigid legacy system. Their existing solution relied on 24-hour data batches and an unscalable homegrown system, which was ineffective against real-time fraud like P2P payments and account takeovers. To address this, they implemented Unit21's transaction monitoring and real-time payment fraud prevention products.

Unit21 provided a highly customizable and intuitive platform that enabled the fraud team to create, test, and deploy new rules within a single day. This adaptability allowed the credit union to marry new data points to detect complex fraud patterns that were previously impossible to catch. The solution led to improved fraud detection, streamlined data integration, and a significantly improved response time for acting on fraudulent activity.

Directions Credit Union