Case Study: Nav boosts engagement and satisfaction with Unit embedded banking and lending

How Unit helps Nav drive 2.5x deeper engagement through embedded banking and lending

Nav, a platform for small businesses, sought to deepen customer engagement and retention. They realized their customers struggled with cash flow management and saw an opportunity to improve the experience beyond their initial lending marketplace. Nav partnered with Unit to implement a solution using embedded finance.

By leveraging Unit's embedded banking and lending infrastructure, Nav launched business checking accounts, debit cards, and the innovative Nav Prime daily-repayment charge card. This solution created a comprehensive financial hub for customers. The results were significant: customers who banked with Nav were 2.5 times more likely to use additional products and reported a 35% higher average NPS score of 79, demonstrating increased engagement and satisfaction.

Nav

Greg Ott

Chief Executive Officer