Case Study: Relay improves small-business banking and scales efficiently with Unit

How Relay helps entrepreneurs understand cash flow and build profitable businesses

Relay, a financial technology platform for small businesses, wanted to improve customer experience and operational efficiency as it scaled to tens of thousands of active customers and billions in annual transactions. Its existing embedded finance provider was no longer meeting its needs, with slow support, unclear pricing, and limited direct communication with its bank partner. Relay turned to Unit and Thread Bank to power its business banking offering.

Unit helped Relay migrate seamlessly to a more scalable embedded finance platform with a direct bank relationship, reliable APIs, and a fuller product set. With Unit, Relay now offers high-yield checking, debit cards, ACH, wires, mobile check deposit, and check writing, while improving economics, support responsiveness, and fraud/compliance operations. The migration and ongoing partnership have helped Relay boost operational efficiency and average revenue per user as it continues expanding its financial platform.

Relay

Yoseph West

Co-founder and CEO