Case Study: Dell EMC achieves accelerated global IT transformation with Unisys Cloud and Infrastructure Services

Transforming IT through essential infrastructures

Dell EMC wanted to accelerate innovation and help customers around the globe drive results in the digital world while expanding its ability to deliver comprehensive technology and services. Unisys supported this challenge with Cloud and Infrastructure Services, including installation and de-install, corrective services, Field Change Orders, upgrades, and globally trained field engineers.

Unisys implemented a global services model with more than 1,200 field engineers across 32 countries, managing around 140,000 cases annually, many requiring mission-critical support within four hours. This helped Dell EMC expand global coverage, reduce the cost and time to implement solutions, and enable customers to compete better with next-generation innovative offerings.

Dell EMC

Jay Snyder

Senior Vice President