Case Study: Noridian Healthcare Solutions achieves reliable, zero-downtime claims processing with Unisys co-located DR and cloud infrastructure

Serving 13.1 million beneficiaries with reliable, efficient health care claims processing

Noridian Healthcare Solutions partnered with Unisys to support the processing of 119 million Medicare Part A, B, and DME claims each year for the Centers for Medicare & Medicaid Services, serving 13.1 million beneficiaries and 290,000 health care providers. The company needed a highly reliable disaster recovery and business continuity environment with zero downtime to keep claims processing uninterrupted.

Unisys implemented a co-located disaster recovery facility in Eagan, Minnesota, including secure datacenter space, office space for up to 350 people during a disaster, wireless and IaaS capacity for 300 VMs and virtual desktops, and support for audits and facility access. The result was Noridian’s most successful DR test ever, completed in 3.5 days instead of the planned 4.5 days, along with a single DR location for recovery and a mature continuity program audited to FISMA high security standards.

Noridian Healthcare Solutions

Gwendoline Poyner

Business Continuity Manager - Information Security & Risk Management