Case Study: Reliable Print Services achieves same-day print service coverage with Unisys managed print services

Providing Quick, Reliable Print Services to Thousands of Customers Across North America

Reliable Print Services, a North America print services provider, wanted to deliver simple, fast, and reliable managed print services for its Fortune 500 customers while helping them reduce costs and improve efficiency. Unisys supported this challenge with managed print support services, including IMACD (Install, Move, Add, Change and Disposable) and on-site repair, backed by customized service-level commitments.

Unisys implemented a solution designed to complement Reliable Print Services’ monitoring, managing, and diagnostic capabilities, improving service coverage and responsiveness. As a result, the company upgraded from “next day” to “same day” service coverage, reducing response time from 24 hours to within hours and enabling them to more consistently meet customer SLAs.