Case Study: Voice Communication and Multimedia Services Company achieves 70% lower operating costs with Unisys

Providing Highly Reliable Services for 30 Million Fixed/Mobile Clients

Voice Communication and Multimedia Services Company turned to Unisys to help deliver high-quality voice communication and multimedia services over VoIP while optimizing infrastructure and application investments for both existing and new solutions. The challenge was to support 30 million fixed and mobile clients without disrupting service quality or limiting future growth.

Unisys implemented a solution that included business consulting, 3D Studio for customer experience design and management, ClearPath Forward systems, VoiceSource Express, Agile Business Suite, Unisys Universal Voice Message System, Visual Voice Mail, modernization and support services, and capacity planning. As a result, Unisys helped ensure no disruption during the network and platform transition, simplified operations, cut costs by 70% while maintaining service levels and customer satisfaction, and enabled ongoing innovation over 19 years with faster time to market and greater flexibility for new services.