Case Study: Global Field Services Company improves store efficiency and customer service with Unisys

Providing an Excellent Fashion Shopping Experience for Women Throughout Brazil

Global Field Services Company partnered with Unisys to support its retail operations and maintain its position as a leading Brazilian women’s fashion retailer. Facing the demands of a seasonal, fast-moving business, the company needed highly available, reliable systems and efficient IT management across 500 stores.

Unisys provided global field services, including deskside support and logistics, to help manage the customer’s IT infrastructure and anticipate issues before they escalated. The result was faster sales transactions, improved store-staff efficiency, and a 98% incident closure rate by the next day, contributing to a better shopping experience and stronger business productivity.