Case Study: Market Share and Drive Profitability Providing Company achieves improved customer satisfaction and employee productivity with Unisys Infrastructure Services

Market Share and Drive Profitability Providing Company - Customer Case Study

Market Share and Drive Profitability Providing Company partnered with Unisys to grow market share and improve profitability in product distribution. The company needed a more modern, efficient IT support experience for its large workforce, including remote employees, while improving service quality and accessibility.

Unisys implemented Infrastructure Services with an End User Services model that included 24/7 support, digital services support, desk side support, endpoint support, asset management, procurement, and workplace services such as Tech Cafés. Unisys also added IT governance and a roadmap for continuous improvement, including predictive analysis, chat support, and persona-based support, helping improve customer satisfaction, employee productivity, resolution rates, mobile accessibility, and cost effectiveness across roughly 10,000 users.