Case Study: Integrated Business Solutions Company achieves globally consistent end user services with Unisys Global End User Services

Integrated Business Solutions Company - Customer Case Study

Integrated Business Solutions Company, a global consumer and industrial goods leader, needed to provide consistent services to customers across about 120 countries while improving end-user experience and productivity in both mature and emerging markets. To address this challenge, vendor Unisys provided a global end user services model, including service desk, desktop management and support, endpoint security, and deskside support.

Unisys implemented 24/7 support in 13 languages for roughly 50,000 users across 74 locations, along with a unified global security policy and stronger IT governance. The result was a single, globally consistent service desk experience, first call resolution above the 70% target, and about a 20% reduction in service delivery costs.