Case Study: Fireside Distributors improves collections and customer service with Unisys Enterprise Output Manager

Improving service to customers, dealers and vendors through automated collections

Fireside Distributors worked with Unisys to improve customer experience and speed cash collection by streamlining dealer invoicing. The challenge was to reduce the time and effort involved in sending invoices and managing collections while providing better service to dealers.

Unisys implemented Enterprise Output Manager, a component of the ClearPath MCP integrated operating environment, to automate invoicing and collections. The solution reduced mailed invoices by 90% by sending a single daily PDF of all invoices by email, and it improved collections by 65%, while also giving Fireside immediate access to aging reports for faster follow-up.

Fireside Distributors

Susan Thornbrough

Executive Vice President of Operations