Case Study: Global Service Desk and Desk-side Support Company achieves faster service resolution for healthcare interactions with Unisys

Global Service Desk and Desk-side Support Company - Customer Case Study

Global Service Desk and Desk-side Support Company turned to Unisys to improve the efficiency of handling orders, sales, and interactions with doctors and patients, while also helping ensure manufacturing facilities could keep running continuously so drugs, pumps, and infusion solutions reached healthcare providers and patients without delay. The company needed a more responsive support model for its global operations.

Unisys implemented global service desk and desk-side support for more than 57,000 seats across North America, Latin America, Europe, and Asia Pacific, including Level 1, virtual help desk, change management, incident management, problem management, and global IT reporting. Unisys also established a resolution path to quickly address business-critical issues across more than 300 resolver groups, resulting in faster response times, improved handling of doctor and patient interactions, and a better end-user experience with quicker service resolution.