Case Study: Customer Service and Preventing Fraud Organisation enhances service and fraud prevention with Unisys digitized signature verification

Enhancing Customer Service and Preventing Fraud With Digitized Signatures and Streamlined Processes

Customer Service and Preventing Fraud Organisation worked with Unisys to improve customer service while shortening the time and strengthening the security of financial transactions. The organization needed a better way to manage signature verification and check processing across multiple countries, while also meeting compliance and fraud-prevention requirements.

Unisys implemented a customer-centric signature verification and inward check clearing system that centralized customer and employee signatures across three Southeast Asian countries and supported secure check processing in a cost-competitive offshore location. Unisys also modernized the platform from a 2-tier client-server setup to an open, scalable 3-tier web-based solution on Microsoft .NET, resulting in enhanced customer service, improved risk control, reduced operating costs, and ensured regulatory compliance.