Case Study: Billund Airport reduces passenger wait times with Unisys APPS self-service check-in

Enhancing customer convenience via web-based self service check-in

Unisys partnered with Billund Airport to address the challenge of streamlining the check-in process for international travelers and improving the overall passenger experience.

The solution implemented by Unisys was its Airport Passenger Processing System (APPS), which introduced web and kiosk self-service options. This resulted in a dramatic increase in passenger self-service, from 20% to over 80%, and significantly reduced waiting times. The system also ensured alignment with industry standards for baggage handling, allowing passengers to quickly drop off pre-tagged luggage.

Billund Airport

Anders Nielsen

Vice President of Development