Case Study: Cost Effective Services Across 5 Operating Companies achieves lower costs and faster service delivery with Unisys Service Management

Enabling Improved Quality of Life for Citizens Throughout South Africa

Cost Effective Services Across 5 Operating Companies, a South African holding group supporting telecom, multimedia, IT services, and government command-and-control operations, needed a reliable and cost-effective way to deliver services across five operating companies and 47 business units. Unisys helped address the challenge with Unisys Service Management, providing a modernized IT service management approach to replace multiple incumbent solutions.

Unisys implemented a private-cloud service with standardized service request and catalogue management, pre-built modules, automated discovery, service asset and configuration management, and an integration engine with pre-built connectors. As a result, the customer saved two years of investment and realized efficiencies two years sooner than an in-house build, reduced costs from multiple licenses and disparate service desks, increased revenue through expanded external offerings, and gained the agility to add new services quickly while advancing its maturity by two to three years.