Case Study: Enhance Retail Delivery Services Providing Company achieves seamless multi-channel banking and lower costs with Unisys Transaction Manager

Delivering a Positive Multi-Channel Banking Experience

Enhance Retail Delivery Services Providing Company worked with Unisys to improve retail delivery services for its banking customers, support a seamless transition for customers acquired through M&A activity, and reduce related operating costs. To address these challenges, the company used Unisys’ Transaction Manager to help deliver consistent transactions across branches, contact centers, internet banking, and ATMs.

Unisys implemented a solution that enabled the bank to deploy new services quickly across multiple delivery channels. As a result, the customer improved satisfaction, created a smoother transition for new customers, and reduced costs associated with recruiting specialized resources.