Case Study: Customer-Centric Services Providing Company achieves higher customer satisfaction and lower costs with Unisys Managed Services

Building a More Connected Society Through Enhanced Communications Services

Customer-Centric Services Providing Company, a communications services provider, wanted to deliver more innovative, customer-centric services at competitive prices to improve customer satisfaction and maintain market leadership. To support this goal, the company turned to Unisys Managed Services for a flexible and reliable platform for messaging and other value-added services for more than 10 million customers.

Unisys implemented managed services covering proactive monitoring and support, SLA management, data management, change management, and release management. The results included a 90% increase in initial customer satisfaction for messaging services, a 60% reduction in initial costs, and a 20% year-over-year cost reduction, while enabling the launch of three additional services per year over the last 18 years.