Case Study: Irish Pub Kenneally's boosts St. Patrick's Day efficiency with Union Guest-Led Ordering

Irish Pub Kenneally's boosts St. Patrick’s Day service for nearly 40 years with Union

Irish Pub Kenneally's, a family-owned bar in Houston, faced the challenge of managing extremely high customer volume on its busiest day of the year, St. Patrick's Day. Owner Monica Flowers wanted to elevate the customer experience and compete with larger venues. To meet this challenge, the pub implemented the Union Guest Led Ordering service from vendor UNION.

By setting up UNION's QR code system at every table, the pub enabled guest-led mobile ordering. This solution allowed customers to order effortlessly, reduced pressure on the bars, and helped staff serve drinks faster and more efficiently. The implementation by UNION resulted in a successful event where guests appreciated the unique, personalized drink offers and the ability to skip lines, keeping them happier and in the venue longer.

Irish Pub Kenneally's