Case Study: Upstate Services Group achieves real-time visibility and control of spend with Unimarket

How Upstate Services Group Went from Zero Visibility to Real-Time Control

Upstate Services Group (USG), a long‑term healthcare provider with 13 facilities in New York, struggled with ad‑hoc purchasing, no centralized procurement function, and little visibility into enterprise spend—putting budget control and patient care at risk. To address this, USG selected Unimarket’s Spend Management/source‑to‑pay platform to build a dedicated purchasing operation and bring procurement under centralized control.

Unimarket implemented a user‑friendly source‑to‑pay solution integrated with USG’s Reliable accounting system, enabling a five‑person purchasing team to get real‑time, enterprise‑wide spend visibility, enforce compliance (100% of purchases on contract), reduce procurement costs, and scale without adding headcount. The deployment delivered measurable ROI, dependable uptime and ongoing support from Unimarket, freeing clinical staff to focus on patient care.

Upstate Services Group

Melvin Szwerin

Head of Purchasing