Case Study: Love’s achieves a mobile, inclusive digital headquarters and higher employee engagement with Unily

Love’s Leveraging digital technology to foster an inclusive culture

Love’s Travel Stops & Country Stores, a US travel-stop network with 33,000 employees (75% frontline), needed to modernize an aging on‑premises intranet that struggled with search and two‑way communication. Love’s engaged Unily to deliver a cloud‑based, mobile‑optimized employee experience platform (theWave) to connect deskless and office workers and provide role- and region‑specific content as a single source of truth.

Unily implemented a mobile-optimized digital headquarters with personalized experiences, social components and the Ask Love’s support widget, driving strong adoption and engagement—about 1.1 million monthly views and a 90%+ success rate for Ask Love’s. The Unily solution improved accessibility and two‑way communication across Love’s largely frontline workforce, reinforced culture and provided a scalable cloud platform for ongoing digital initiatives.

Love's

Ginny Webb

CIO & VP of Technology