Case Study: Flight Centre Travel Group achieves an award-winning, productivity‑boosting intranet with Unily

Flight Centre powers productivity for 19,000 employees with a Unily intranet

Flight Centre Travel Group, one of the world’s largest independent travel retailers with 19,000 employees across 2,800 outlets in 90 countries, faced a 15‑year‑old legacy intranet that suffered low engagement, poor search and inconsistent access to business-critical information. To unite dispersed teams and improve productivity, they rebuilt their intranet PILOT on Unily’s Digital Experience Cloud (DXC), engaging frontline users and stakeholders to ensure a user‑centric design and trusted information architecture.

Unily delivered a configured digital workplace featuring personalized homepages, one‑click access to external systems, Air Hub (a searchable airline directory), a Systems Status page and a broadcast center for timely comms, plus Travelwise for employee benefits. The result was an award‑winning intranet (Nielsen Norman Best Intranet Designs 2019) with rapid adoption, major productivity gains and measurable impact — including an 88% reduction in email traffic — improved employee engagement and faster, more reliable service for customers.

Flight Centre Travel Group

Tessa Buckman

Head of Internal Communications