Case Study: Kerzner International improves frontline employee experience with Unily

Empowering a global, frontline workforce to deliver a world-class guest experience

Kerzner International, a luxury resort and private homes operator, needed a better way to connect a global workforce of more than 15,000 employees across 19 destinations and four brands. With 70% of colleagues working on the frontline and many without company email access, internal communications were scattered across informal channels and important information was often missed or misunderstood.

Kerzner International worked with Unily to build iKonnect, a mobile-first employee app that centralizes communications, learning, internal vacancies, FAQs, and colleague resources. Unily’s targeting, personalization, AI translation, searchable knowledge tools, and social recognition features helped drive 76% adoption across the business, with Atlantis Dubai reaching 99% adoption among 6,000+ colleagues, and Kerzner reported stronger employee engagement alongside two consecutive Gallup Exceptional Workplace Awards.

Kerzner International

Stuart Thomson

Executive Vice President, Global Human Resources