Case Study: Commonwealth Care Alliance achieves an award‑winning, mobile‑accessible intranet to improve employee access and member care with Unily

Commonwealth Care Alliance Launching an award-winning healthcare intranet

Commonwealth Care Alliance, a Boston-based not-for-profit healthcare organization serving 40k members with 1.5k employees, faced a critical challenge: their nine-year SharePoint on‑premises intranet couldn’t support a growing, field‑based clinical workforce. They needed a cloud‑based, mobile‑accessible, highly searchable, and user‑centered platform to centralize clinical resources, improve two‑way communications, and streamline collaboration—so they selected Unily as their Intranet‑as‑a‑Service partner.

Unily delivered CommonGround via its configurable employee experience platform (integrating SharePoint Online), building a mobile‑responsive Knowledge Hub, superior search, interactive org chart, and personalized homepage. The solution achieved rapid adoption and measurable impact: 98% user adoption, 55k monthly user sessions, 120k monthly page views, and international recognition from Nielsen Norman and The Inspiring Workplaces Awards—improving clinician access, internal communications, and organizational alignment.

Commonwealth Care Alliance

Courtney Sullivan Murphy

Chief Operating Officer and Executive Sponsor