Case Study: Cathay Pacific achieves a mobile-first, award-winning intranet to connect 26,000 employees with Unily

Cathay Pacific Launching an award-winning mobile intranet

Cathay Pacific, a global airline with 26k employees across 90+ locations, needed to replace legacy intranets and launch a mobile-first, highly personalized platform to reach deskless and in‑flight staff, provide a single source of truth, and integrate roster and business systems. To meet those goals they selected Unily as their Intranet-as-a-Service vendor to relaunch The Hub.

Unily delivered The Hub as a fully responsive mobile site and app with roster integration, SSO, eight personalized homepage variants, HR hub “My Cathay,” chatbot Hana, and social engagement features. In year one The Hub drove 20.8 million user views, 4.9 million sessions, 79% mobile app usage, 83% of users calling it a valuable information source, and earned Nielsen Norman recognition among the world’s top intranets, demonstrating clear adoption and transformed internal communications.

Cathay Pacific

Tony Reynolds

General Manager, Employee Experience