Case Study: Biogen achieves transformed corporate communications and streamlined collaboration with Unily

Biogen Transforms Enterprise Corporate Communications and Collaboration

Biogen, a global neuroscience leader with 7k+ employees across 40 countries, faced an outdated, underused SharePoint 2010 intranet that hampered collaboration, search and governance—employees reportedly took 50% longer to find needed information. Seeking a cloud‑first, SaaS employee experience platform, Biogen engaged Unily to replace the legacy intranet and relaunch Synapse as a modern digital workplace.

Unily delivered a tailored Synapse EXP featuring knowledge hubs, mobile access, social collaboration, recognition tools and rapid crisis comms capability. Since launch, Unily’s platform has driven measurable impact: active users growing ~70% year‑over‑year, 20–40 new sites added annually, search relevancy improving from 15% to ~75–78%, roughly 15k weekly users and fewer than 30 support tickets per week—demonstrating major gains in engagement, findability and cross‑functional collaboration.

Biogen

Travis Gregory

Associate Director, IT