Case Study: Village Hotels reduces reception demands with Uniguest Nest Hub voice technology

Village Hotels Reducing Demands on Reception Hosts

Village Hotels, a UK-based hotel brand, aimed to increase customer satisfaction, reduce operating costs, and decrease the demands on its front desk reception hosts. To address this challenge, they partnered with Uniguest to implement a solution powered by Volara's Google hotel technology.

The solution from Uniguest involved deploying Nest Hub voice assistants in all 32 of the hotel's properties, replacing the existing analog telephone system. This implementation freed up reception staff by handling routine guest inquiries, significantly reduced calls to housekeeping, and eliminated the costs associated with purchasing and maintaining traditional landline phones. Uniguest's technology successfully achieved all of Village Hotels' goals, streamlining service and boosting overall customer satisfaction.

Village Hotels

Neil Cryer

Head of IT Operations & Projects