Case Study: Viceroy Hotels & Resorts enhances guest experience and onsite revenue with Uniguest digital signage and voice technology

Viceroy Hotels & Resorts Leveraging Digital Screens to Drive Onsite Revenues

Viceroy Hotels & Resorts sought to modernize the guest experience by integrating voice-centric technology, aiming to create a more natural and seamless stay. To achieve this, they partnered with Uniguest and implemented a Volara-powered solution on Google Nest Hub devices.

The solution from Uniguest integrated with the hotel’s existing ALICE and Sonifi systems, enabling voice-controlled room features, in-room entertainment, and internal communications. This touchless system enhanced the guest experience, eliminated printed directories, and provided a new digital platform for the hotel to promote on-site services and drive revenue opportunities.

Viceroy Hotels & Resorts

Darren Clark

Vice President of Technology