Case Study: LEGOLAND Hotels Increases Guest Engagement with Uniguest and Volara Voice AI

Legoland - Customer Case Study

The LEGOLAND Hotels, part of Merlin Entertainments, sought to increase guest engagement and reduce high-touch items in their rooms. They partnered with vendor Uniguest, using Volara’s conversation management software on Google Nest Hub devices to reimagine the in-room experience.

The solution from Uniguest involved using voice AI for greetings, recommendations, and service requests. This automation saved an average of 10 staff hours daily. Results showed high device engagement, with 76.8% of units used daily and over a quarter used 13+ times. Uniguest's integration also provided actionable business intelligence, allowing for data-driven decisions that improved service and cut costs while driving new revenue channels.

Legoland