Case Study: Gansevoort Hotel Group boosts guest satisfaction and revenue with Uniguest's voice-activated digital assistants

Gansevoort Meatpacking Leveraging Voice to Aid in Reopening

The Gansevoort Hotel Group faced the challenge of safely reopening its Gansevoort Meatpacking property and rebuilding traveler confidence during the COVID-19 pandemic. To address this, the hotel partnered with Uniguest to implement a voice-activated digital assistant solution, leveraging Google Nest Hub devices, which allowed for a fully contactless guest experience.

Uniguest's solution enabled guests to use voice commands for everything from controlling their room's lights and TV to placing service and amenity orders without touching shared surfaces. This streamlined operations, improved request routing for housekeeping, and boosted on-site revenue. As a result, the Gansevoort Hotel Group successfully increased customer satisfaction and took significant strides towards its recovery.

Gansevoort Hotel Group

Anton Moore

General Manager