Case Study: United Church Homes boosts resident engagement and communication with Uniguest Touchtown

Community Tech with a Purpose at United Church Homes

United Church Homes, a senior living provider, faced significant challenges in resident communication and maintaining its community-focused culture, especially during the COVID-19 pandemic. They needed a system to efficiently disseminate important information and re-engage residents after a period of institutional practices. The vendor, Uniguest, provided its Touchtown platform to address these needs.

Uniguest's solution included an in-room TV channel, a custom community app, and digital signage to create a connected communication platform across multiple locations. This streamlined information delivery for residents, staff, and visitors while allowing for both centralized branding and community-level customization. The implementation helped United Church Homes reinforce its core values, foster social connections among residents, and efficiently manage crucial health and safety messaging.

United Church Homes

Amy Kotterman

Director of Customer Experience