Case Study: Brightview Senior Living improves prospective resident tours with Uniguest Eversound

Brightview Senior Living - Customer Case Study

The customer, Brightview Senior Living, an operator of 35 senior living communities, had a challenge ensuring prospective residents with hearing difficulties could effectively participate and engage in tours of their facilities, which was impacting the decision-making process for new residents and their families. To address this, they turned to the vendor Uniguest and its Eversound wireless headphone system.

By implementing Uniguest's Eversound solution, staff were able to provide clear audio to tour participants, which immediately improved engagement. This allowed prospects to fully experience the community, reducing anxiety and instilling confidence in their choice. The use of Eversound extended Brightview's high standard of resident care to the initial tour, resulting in an increase in prospect intent to move in and positioning Brightview as a cutting-edge provider in the senior living market.

Brightview Senior Living

Rosie Sampson

Community Sales Director