Case Study: Alod boosts customer engagement and shipment tracking with Unifonic

Transforming logistics with Unifonic's customer engagement solutions

Alod, a global shipping gateway and third-party logistics aggregator, faced challenges with manual customer engagement, including handling a high volume of shipment queries and providing real-time updates. Their manual processes led to inconsistent communication, were resource-intensive for their support team, and sometimes resulted in language barriers. To overcome these hurdles and enhance their customer experience, Alod turned to vendor Unifonic for a solution.

Unifonic implemented a WhatsApp self-serve channel and campaign platform for Alod, automating customer engagement and providing 24/7 support. This solution streamlined operations and allowed Alod to proactively share tracking information and promotions. The results were significant, with Unifonic's WhatsApp campaigns driving a 75% increase in customer registrations and substantially improving customer satisfaction and operational efficiency.

Alod

Marwa Harb

Business Development Executive