Case Study: Shifa International Hospital achieves 95% lower communication costs with Unifonic’s WhatsApp conversational healthcare solution

Shifa International Hospital cuts communication costs by 95% with Unifonic

Shifa International Hospital, a leading healthcare provider in Pakistan, faced challenges with its traditional call center for appointment booking and costly, delayed SMS communications. To better serve its mobile-first patient base, the hospital partnered with vendor Unifonic to implement a WhatsApp-based conversational healthcare solution.

Unifonic's solution integrated a chatbot with the hospital's management system, enabling 24/7 appointment booking, diagnostics requests, and secure patient portal access via OTP. The results were significant, with over 200,000 patients interacting with the bot and communication costs reduced by 95%. Unifonic's implementation also streamlined operations, handling over 8,000 bookings and shifting 148,546 notifications to the more reliable WhatsApp channel.

Shifa International Hospital