Case Study: Rizek improves customer communication and reduces SMS dropouts with Unifonic

Rizek - Customer Case Study

The Abu-Dhabi headquartered on-demand service delivery app Rizek required an effective and timely communication solution to update its users on service statuses and promotional information. They chose the regional customer engagement platform Unifonic to handle their end-to-end SMS communication requirements, seeking a reliable vendor to ensure critical messages were delivered without compromise.

By implementing Unifonic’s services, Rizek gained a flexible and scalable platform, which led to a significant reduction in their SMS dropout rate. The proven reliability and Unifonic’s continuous innovation aligned with Rizek’s growth objectives, giving them the confidence to plan an aggressive expansion into Egypt and Saudi Arabia with Unifonic as their communication vendor.

Rizek

Muhammed Shabreen

Chief Technology Officer