Case Study: Rekab Solution Company transforms ride-sharing engagement with Unifonic

Rekab Solution Company - Customer Case Study

Rekab Solution Company, a fast-growing ride-sharing business based in Riyadh, wanted to improve customer engagement and streamline communications as it expanded across Saudi Arabia. To meet this challenge, it partnered with Unifonic to strengthen its booking and marketing processes.

Using Unifonic’s WhatsApp and chatbot capabilities, Rekab Solution Company enabled customers to book and reschedule rides through WhatsApp and launched automated conversational campaigns. The result was a 50% open rate and a 10% conversion rate per campaign, while chatbot automation cut response times from more than 30 minutes to just one minute and reduced the need for a larger call-handling team.

Rekab Solution Company

Ali Essa Jaafari

Customer Service and Telesales Manager